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Delivery Policy & Costs

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Our Delivery Policy:

 
We aim to provide excellent service, and that includes speedy delivery to all of our customers.
 
Deliveries for Slatwall are sent using a pallet network. Because of this you will need someone to help you unload the delivery vehicle. Please make sure you include a contact telephone number with your order as we will arrange for the driver to give you a call an hour before they are due to deliver to you.
Delivery can be up to 5 days from the day you place you order. We do aim to get your items to you as sooon as possible, but you should be aware it can take up to 5 working days.
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YOU MUST MAKE SURE ALL YOUR DELIVERY DETAILS ARE CORRECT, IF YOUR DELIVERY FAILS DUE TO THE INFORMATION YOU HAVE PROVIDED, THERE WILL BE A RE-DELIVERY CHARGE APPLLICABLE.
 
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  • Goods are to be returned only with our prior consent and charged at cost to the customer plus a 25% handling charge. All goods must be returning in saleable condition unless being returned as faulty.
  • Any damages or shortages must be reported by 11am the day following delivery. Failure to report under this term will result in no obligation to the seller.
  • Our liability in respect of damaged/delayed goods shall not exceed the invoice value of the goods (excluding vat) and our liability shall not extend to consequential or indirect loss or damage.
  • All goods signed for by the customer indicates acceptance of the goods under our terms & conditions. `Not checked` or `Signed damaged` or similar written on delivery documents, will not indicate seller responsibility.
  • Goods are not sold on a trial basis - customers should check specifications and suitability before ordering. The seller is in no way responsible for any help or advice that the customer feels later is incorrect or dissatisfied.
  • We do not deliver using our own vehicles, all orders are dispatched by courier or on a pallet network. When items are delivered by pallet, drivers will only unload vehicle to the road. It is your responsabilty to arrange help to get items delivered into your building.